The dtic Fusion Centre — Supporting Investment. Resolving Challenges. Enabling Growth.
A service of the Department of Trade, Industry and Competition
InvestSA the dtic Energy One Stop Shop
InvestSA One Stop Shop Fusion Centre
A New Government Investment Service

the dtic Fusion Centre

Supporting Investment.   Resolving Challenges.   Enabling Growth.

Launching at SAIC 2026 InvestSA Stand · Hall 1
31 March 2026
About the Fusion Centre

A single national entry point for investment bottlenecks

The Fusion Centre is a government initiative led by the Department of Trade, Industry and Competition, designed to assist investors and businesses in resolving regulatory challenges and bottlenecks that may delay their projects.

It provides a single national entry point where issues can be captured, tracked, monitored, and escalated across government departments to ensure faster resolution.

The Fusion Centre works closely with national, provincial, and municipal authorities to ensure coordinated decision-making and improved turnaround times — positioning government as an active partner in investment facilitation.

Key Objectives
  • Accelerate approvals and permits across government
  • Resolve regulatory bottlenecks affecting investment projects
  • Improve turnaround times through a structured 60–90 day process
  • Enhance coordination between departments and spheres of government
  • Provide transparency and real-time tracking of cases
  • Support investment, job creation, and economic growth
How Can We Help You

Get started with the Fusion Centre

Submit a Case

Submit your investment bottleneck using the form below. Each case receives a unique reference number and is tracked until resolution.

Submit Inquiry

Track a Case

Follow up on an existing case using your reference number via the real-time Dashboard. If you don't have a reference number, complete the registration form to get formally tracked.

Track Status

60–90 Day Process

Cases are assigned, routed, monitored, and escalated to senior government officials if needed — all within a structured, accountable timeframe.

Structured 60–90 day turnaround
Inquiry Workflow

How to submit and resolve your case

01

Register & Login

Create your profile on the Fusion Centre portal with your name, surname, mobile number, and email address. Secure your account with two-factor authentication (2FA).

02

Complete Inquiry Form

Fill in all mandatory sections: Investor Details, Project Overview, Project Location, and Nature of the Issue. Attach any supporting documents.

03

Submit & Receive Case Number

Submit your completed inquiry. You will receive an automatic acknowledgement email containing your unique Fusion Centre Case Number.

04

Departmental Assignment

The Fusion Centre team reviews and classifies your case, then assigns it to the relevant government department with a designated Focal Point.

05

Resolution & Updates

Track your case status in real-time via your Dashboard. The Fusion Centre team will escalate if needed and keep you informed throughout the process.

06

Outcome & Closure

Once resolved, you receive the official outcome and confirmation of resolution. The case is formally closed and you are asked to provide a satisfaction rating.

Submit a Case

Register on the
Fusion Centre Portal

Complete the form below to register your investment bottleneck. You will receive a unique Case Number and can track your case in real time. The service is free of charge to all investors and businesses.

What to have ready:

  • Your name, surname, and contact details
  • Investor and company information
  • Project overview and location
  • Description of the regulatory issue or bottleneck
  • Supporting documents (if available)
Frequently Asked Questions

Common questions about the Fusion Centre

It is a government coordination platform that helps resolve regulatory challenges affecting investment projects by working across departments and speeding up approvals.
Any investor, company, or business experiencing regulatory delays or challenges with government processes can use the Fusion Centre.
Issues may include delays in permits, licences, environmental approvals, water use licences, grid connections, municipal approvals, or interdepartmental coordination challenges.
No. The Fusion Centre is a government service provided free of charge to all investors and businesses.
The Fusion Centre operates on a 60–90 day turnaround framework, depending on the complexity of the issue.
Your case will be registered, assigned a reference number, and routed to the relevant department. It will then be tracked, monitored, and escalated if necessary until resolved.
Yes. Your case is tracked through a central system and you can follow up at any time using your reference number via the Dashboard.
If a case is not resolved within the required timeframe, it is escalated to senior government officials for direct intervention.
The Fusion Centre works with DMRE, DFFE, DHA, DPWI, DWS, DoT, DCOG, National Treasury, SARS, Eskom, Transnet, as well as provincial and municipal authorities.
No. The Fusion Centre does not override legal requirements, but it ensures that decisions are made faster, transparently, and with proper coordination across government.
Intergovernmental Network

Partnering departments & agencies

Dept. of Trade, Industry and Competition (the dtic)
Dept. of Mineral Resources and Energy (DMRE)
Dept. of Forestry, Fisheries and the Environment (DFFE)
Dept. of Home Affairs (DHA)
Dept. of Public Works and Infrastructure (DPWI)
Dept. of Water and Sanitation (DWS)
Dept. of Transport (DoT)
Dept. of Cooperative Governance (DCOG)
National Treasury
Dept. of Labour and Employment (DEL)
Dept. of Agriculture (DALRRD)
Dept. of Science, Technology & Innovation (DSTI)
Dept. of Communications & Digital Technologies (DCDT)
SARS
Eskom
Transnet
Provincial Governments
Municipal Authorities
SEZ Operators
Development Finance Institutions (IDC, DBSA)