Business process outsourcing

Overview

South Africa is regarded as one of the most attractive countries for off-shoring services provision, providing services such as back-office hubs, knowledge process outsourcing, legal process outsourcing, ICT, software design and engineering, game development and transcription services.

Value proposition

A strong government support base has facilitated exponential growth within the BPO/contact centre sector. It now employs an estimated 220 000 people across both the domestic and the international segments, with around 32 000 servicing international markets.

Opportunities

Opportunities in off-shoring services can be expected to grow as South African telecommunications costs drop, adding to South Africa’s competitive advantages of language skills and cultural compatibility.